Alyson Caffrey

Operations Agency

About Alyson

I’m Alyson Caffrey, Founder and CEO of Operations Agency. I founded back in 2017 to help service businesses run their business better, deliver higher-quality results to their clients and, ultimately, create an unstoppable team that can function completely independent of the owner.Our team partners with Trainual users to help them implement a solid, thoughtful and affective training experience for new and current team members. Through our three-phase training framework, we’ve been able to optimize training for dozens of Trainual users over the last 3 years.Services Include: Business Process Documentation, Business Systemization, Job Description Creation, Training, Hiring, Data Tracking, Digital Marketing Systemization


Joe Marhamati

Alyson Caffrey and her team at Operations Agency were consummate professionals. They have a very efficiency process for capturing your institutional information and structuring it in a way that can be conveyed clearly in Trainual for onboarding and continuing education purposes. Alyson provided us with a Playbook to index all the processes, procedures, policies, and trainings that we knew our new and existing employees must be proficient in to perform their jobs well. The result was a comprehensive onboarding and training program that we can rely on, add to, edit, and even work with Alyson's team in the future to expand upon. I cannot recommend her and her team enough to those looking to take on this large task.

Regina Peter

It has been a pleasure working with Alyson and her team. Right from the beginning, they took the time to understand our organization's needs, how we function and what we were trying to accomplish in Trainual. We are a K-12 school for children with special needs and have many processes and procedures. Alyson was able to help our Team not only structure all our information but lay it out in a fashion that helps educators train other educators. We would not be able to roll out this platform in a meaningful way had it not been for Alyson and her Team.

Rick Pomeroy

Alyson and every member of her team has surpassed our expectations, what a team she has put together. This is a journey that we all knew we needed to take and we are very thankful that we found Alyson to lead and guide us along the way.... they are great to work with. They are very efficient, full of expertise and knowledge that you can rely on. We would never have been able to accomplish this project without her. I very highly recommend Alyson and her team.

Andreia Lima

I worked closely with Alyson and Lauren when my multi-faceted business grew from 50 to 500+ employees, (from 4 offices to 20+ facilities) and I quickly needed to get my policies and procedures more organized and effectively communicated through a vast geographic footprint. Trainual's team was great at taking the various "pieces of the puzzle" and building a roadmap to reach our optimal end goal in order to achieve our vision. I am incredibly grateful for their guidance and support. Their team was extremely flexible as working with a busy team is challenging-- but they were well organized and always kept us focused with meetings and ongoing communications. I am thrilled to have met this team and cannot recommend them enough for your professional needs. Their demeanor and approach is personable -which I also very much appreciated. I will always be grateful to Alyson and her team.

Pete Baumgartner

Alyson helped guide me through the process of hiring our first Operations role at Lincoln Loop. I was feeling overwhelmed by the process, but she helped me understand what it was we really needed and set us up for success in the hiring and onboarding process. It has freed me up to work more *on* the business than *in* the business which I know will have a positive impact on our bottom line.

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